Privacy Policy
Last updated: March 21, 2026
1. Introduction
Castaccord ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service. By using Castaccord, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly, such as your email address, username, and Twitch channel name during registration. We also collect data automatically, including IP addresses, browser type, pages visited, and usage patterns through standard server logs and analytics tools.
3. Twitch Integration
Castaccord connects to the Twitch platform on your behalf. When you authorize the Service, we may access your Twitch username, channel information, and bot account credentials you provide. We do not access your Twitch password. Bot account tokens are stored securely and used solely to operate the Service.
4. How We Use Your Information
We use your information to provide and improve the Service, process payments, send service-related communications, respond to support requests, and ensure compliance with our Terms of Service. We do not sell your personal data to third parties.
5. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit and at rest. However, no system is completely secure, and we cannot guarantee absolute security of your data.
6. Third-Party Services
We use third-party services including payment processors (Heleket) and infrastructure providers. These services have their own privacy policies. We share only the minimum data necessary with these providers to operate the Service.
7. Cookies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Service.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal compliance purposes.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, contact us through our support channel. We will respond to requests within 30 days.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or an in-app notice. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.